Understanding CVEC Metering and Billing Options
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How to Read Your Bill
How We Meter & Bill
CVEC reads meters on a daily basis and the usage data is sent back to our substation via the powerlines. But once a month, we convert a monthly read into a bill for services used.
While most members pay their bill on time, a very small portion do not. Once a disconnection notice is printed, CVEC will attempt to contact members by automated phone calls if we have a phone number on file. The recorded voice will ask you to please contact the Co-op about your bill. Most members call in and are able to make a payment to clear their balance. Some do not and CVEC is forced to disconnect service for non-payment based upon energy consumption that occurred 45-75 days in the past.
Levelized Budget Billing
If you would like for your electric bill to be about the same every month, regardless of fluctuations in the weather, you should sign up for CVEC's Levelized Budget Billing Plan. To determine the fixed amount you will pay each month, the Cooperative calculates a rolling average amount based on your usage in the current month and the previous eleven months. There is no settle-up month and you can sign up for Levelized Budget Billing ANY month of the year.
In order to participate in budget billing, you will need to be a residential member and your account must be paid up and have 2 or less late payments in the last 12 months.
Read Your Meter
If your meter has only 4 dials, you will need to add a 0 (zero) in the fifth spot for it to read the correct usage. (ie: apply a multiple of 10).
CVEC may require that a new applicant or a long-term member pay a security deposit as dictated by a credit check or payment history. The amount of the deposit shall not exceed the two highest consecutive electric bills for that service location. For more information on security deposits, please refer to CVEC’s Terms and Conditions for Providing Distribution Service.
Members who have multiple meters and facilities, and therefore multiple bills, can have them all itemized in one bill. Our Summary Billing option is free and simple. You will have the convenience of receiving only one bill and sending only one check.
Every month, we'll include the balances of all your individual accounts on a single statement - a Summary Bill. Simply pay the total amount indicated on the Summary Bill statement, and enclose only the Summary Bill payment stub, not the individual payment stubs, with your remittance in the return envelope.
Third Party Notification
CVEC will send a copy of your monthly power bill to a designated friend or family member. If you travel or live alone, this service offers assurance that you won't miss a monthly payment and risk an interruption of electric service.
Variation in Billed Amounts
Your electric bill can vary sometimes to a great extent. During the colder or warmer months, heating or cooling costs can cause your bill to increase, while during milder months your costs can decrease.
A change in the weather is only one cause of an increase or decrease in your bill. Variations in your electric costs are sometimes reflective of the number of days between meter readings. Usually, we read your meter remotely about every 30 days. However, circumstances may require the meter reading time to vary from 27 to 34 days. Also be aware CVEC employees will continue to visit every meter at least once a year, so you will see us on your premises.
800 Cooperative Way
Arrington, VA 22922
Dept. 1340 | PO Box 2153
Birmingham, AL 35287-1340
P. O. Box 247
Lovingston, VA 22949